Return Policy
Return Policy
Last Updated: 10/25/2021
At Wild West Co., we take pride in the quality and craftsmanship of our products. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
1. Eligibility for Returns
We accept returns for items ordered in common sizes within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact. Custom-made items, tailored to your specific measurements, are non-returnable and non-refundable, as these are crafted exclusively for you.
2. Return Process
To initiate a return, please contact us at Info@Wildwestco.com with your order number and reason for the return. Our customer service team will provide you with instructions on how to proceed. Please do not send your item back without first contacting us, as this may delay the processing of your return.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the item received was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive your returned item and it has passed inspection, we will process your refund. Please note that the original shipping costs are non-refundable. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once your refund has been processed.
5. Exchanges
If you need a different size or color, we recommend returning the original item and placing a new order. Exchanges are not available due to the custom nature of our products.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Info@Wildwestco.com with photos of the issue. We will work with you to resolve the problem promptly, including offering a replacement or a full refund.
7. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Custom-made items tailored to your specific measurements
- Items purchased on final sale
- Gift cards
8. International Returns
For international returns, the customer is responsible for all shipping costs, duties, and taxes. Please ensure that the item is properly declared as a return to avoid additional customs charges.
9. Changes to Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about our return practices.
10. Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact us at:
Wild West Co.
Email: Info@Wildwestco.com
By making a purchase with Wild West Co., you agree to the terms outlined in this Return Policy. We are committed to ensuring your satisfaction and appreciate your understanding of our return guidelines.